Not upset that they could not plug/patch my tire due to the closeness to the sidewall. I am upset that i spent 45 min waiting for the tire and rim to removed, a labeled photo of the tire, and the carwash i didnt request or have time for. I told the service writer i knew exactly where the hole in the tire was. It would have taken a minute to lean over and look at the tire and determine that it was too close to the sidewall. I just recently waxed the car and normally dont use soap because it washes away the wax. I was on the road and in a bit if a hurry that day and didnt appreciate the wait for such a simple issue.
Hi there, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (877) 310-0749 so we can work towards a resolution. We look forward to hearing from you.
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Spitzer Chevrolet Amherst. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
A waste of time AND money. Dropped my car off at 9:30am to see what was wrong with my security system. Called at 12:30pm and was told tech went home for the day and I'd receive a call later. Got a call back 30min later & was told another tech looked at it & couldn't figure the problem & that they'd need 3 more hours to check my car and it would cost an additional $360. Decided to p/u my car & got charged $100 for NOTHING!!! NEVER AGAIN!!!!
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us at (877) 310-0749 when you can so we can address this situation directly. Thank you and have a great day.
A bit peeved that while in for service, someone placed their coffee on the roof of my car in two spots and on the left rear fender. I would hope management will stress to employees they need to show some respect for customers cars.
Hello, we appreciate your feedback and always strive to deliver excellent customer service. We'd like to learn more about how we can improve and invite you to call us at 440-703-6350 at your convenience. Thank you the 4 star rating, we hope to be of service in the future!
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!