371 Reviews Found
Business Response
Hi, thanks for taking the time to leave a review. We're glad to hear you found our team was so professional and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. We are always happy to help. Have an awesome day!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Spitzer Auto World Amherst, Inc. and we hope to see you again soon!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Spitzer Auto World Amherst, Inc. and we hope to see you again.
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Confirmed Sales Customer
My wife and I drove over 200 miles twice to buy a new Colorado. It was supposed to be clean for our inspection. It wasn't. It was used as a demo and was filthy inside and out. I was promised that the vehicle would be cleaned for delivery on 7-23-20. IT WASN'T, the paper work was not close to being complete (after we gave the dealership our intentions and personal information on Monday 7-20-20). On delivery they lost our extra key and fob and couldn't tell me when we would receive the a new key, fob or title or where the title would be sent. To date, I have heard nothing about the title, key or fob. I live in PA and cannot get this vehicle inspected until the title work is completed. I understand this all takes time, but I should have had a time frame, and this process should have been a lot smoother knowing we were driving so far and in this time of covid. The dealership did give us mud flaps for our troubles with the cleaning, and the salesman was knowledgeable about the vehicle, very polite and good to talk to. That was nice but it really doesn't help with what is really important to us...the TITLE, KEY and FOB. Since 1991 this is seventh new GM vehicle we had bought (one other in Ohio), and this by far was the worst buying experience we've had. We were left sitting too long for too many times while the salesman did what ever he was doing. It was hectic and stressful. This is my opinion and opinions can change. The question is what can GM and Spitzer Amherst do to help that process?
Raymond H.
HERMITAGE
Business Response
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (440) 988-4444. We look forward to hearing from you.
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Confirmed Sales Customer
I had been a customer before and had went to a different dealership for my last car, which was also a Chevrolet. I came across your recent deal, and called and the Sales representative was the Best! She secured my wants and needs like any good sales representative and the rest was history. Glad to be back with Spitzer.
Nelson D.
LORAIN
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Spitzer Auto World Amherst, Inc. and we hope to see you again.
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Confirmed Service Customer
It took about an hour to take a nail out of a tire and plug it. And it also cost me 40 some dollars. I think that was a little extreme.
Matt G.
VERMILION
Business Response
Thank you for choosing Spitzer Auto World Amherst, Inc. as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Polite, professional service. The car wash does not work for my large vehicle.
Kirk H.
LORAIN
Business Response
It's our commitment to ensure quality customer care by providing friendly and professional service to our guests. Please come see us for any future needs!
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Confirmed Service Customer
nice ppl clean place i been going there for about 4yr now and iam sure that's will i be going for a long time til them i said thank you from me
Brian P.
LORAIN
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Spitzer Auto World Amherst, Inc. and we hope to see you again.
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Confirmed Sales Customer
Alice and Jason were very helpful, informative and thorough in their product knowledge. DIdn't care for the warranty purchase surprise right before we paid for our car.
Stephen W.
AVON LAKE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Spitzer Auto World Amherst, Inc. and we hope to see you again soon!
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Confirmed Sales Customer
Jayson and Alice did an excellent job on showing all the feature of my new truck
Dennis N.
BRUNSWICK
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Spitzer Auto World Amherst, Inc.
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Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Spitzer Auto World Amherst, Inc. and we hope to see you again.
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Confirmed Service Customer
Had no problems in getting my cover mounted and it took less time then was expected
Walter B.
WELLINGTON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you again for choosing Spitzer Auto World Amherst, Inc. and we hope to see you again.
Was this review helpful?
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Spitzer Auto World Amherst, Inc. and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
Your service gentleman is so very nice. He was very helpful to me and very kind. I will come back again. I do recommend Spitzer to everyone who is looking for a car or needs service.
Meryl C.
SANDUSKY
Business Response
Hello, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Sales Customer
Very nice and friendly place to buy a car or truck staff very professional and caring
Robert M.
SULLIVAN
Business Response
Hi, thanks for your kind comments about our team. We're glad we could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!
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Confirmed Sales Customer
Great dealership and great saleswoman Jessica !!!
Anthony H.
LORAIN
Business Response
We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
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Confirmed Sales Customer
Jason and Alice did an excellent job of keeping me informed about my 2020 Corvette as all the delays. and did an excellent job of showing all the new control when I pick it.
Dennis N.
BRUNSWICK
Business Response
Hi, congratulations on your new vehicle! We're pleased to know our team was able to exceed your expectations and really help you out. If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to help. Have an awesome day!
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Business Response
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (440) 988-4444 at your earliest convenience. We hope to hear from you soon.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!