Absolutely terrible experience! Had a 1:30 appt. for an oil change, vehicle never even finished up until almost 5pm. Would never have thought an oil change would take almost four hours. Will try to avoid further visits if possible.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 703-6350 to discuss your concerns, as your satisfaction is of utmost importance to us.
Chris Parsell treated me as a valued person--not just an income from a sale. He was fantastic to work with and helped me in every way he could. The dealership was clean and organized and very well stocked. This was a "plus" for the customers to see the cars/products instead of just pictures as some dealerships offered. I enjoyed the ambiance of the dealership, the awesome staff and wonderful service I received. Thank you again Chris for the great and caring service. One of the best!
Thanks for highlighting some of our staff who helped make this such a great experience! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
My 2017 Equinox had 28,893 miles when it didn't start one morning. Since it is covered bumper to bumper I thought if I call Spitzer's in Amherst that they'll tell me that they're going to tow it to the garage. But I was surprised when I was told that I need to get a tow truck to take it to Spitzer's in Amherst. I told this person that my Equinox is still covered and I was also surprise that it won't start within 2 years of purchase. The head mechanic accommodate me and sent a tow truck to pick up the vehicle. I should have talked and asked him on the first place. Thanks to this customer service head mechanic for taking care of the product. I appreciate the extra step to satisfy the customer. By the way, we bought 3 Equinox in 2017. My son and daughter from Cinci bought theirs at Spitzer's too.
My buying experience can only be described as excellent! Working with Chris Parsell and Jason Eyman was a flawless experience, and I could not have asked for any better service. I was treated with the utmost of respect, which made the purchase process very enjoyable.
Hi there, thank you for taking the time to leave a review for us at Spitzer Chevrolet Amherst. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!