346 Reviews Found
Confirmed Service Customer
Very efficient, reliable and diagnosed the brake system qualitatively!
Emmanuel L.
Amherst
Business Response
Hello, thank you for sharing your experience! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Was this review helpful?
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
The technician did not check my brake pads as requested during the tire rotation. The tire monitor system was not reset which resulted me returning again to have the system reset. This is the third oil change in the row the dealership did not reset the system resulting me returning to have the system reset. I expect better service and attention to detail at a GM dealership hence, the reason why come to the dealership to get quality service. Going forward, I'm going to think twice before I allow future repairs done to my vehicle at this dealership.
Jordan K.
LOEAIN
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 703-6350 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you.
Was this review helpful?
Confirmed Service Customer
I appreciated how my car appointment for oil change & tire rotation was handled so promptly. Plus the overview of all important details shared of overall condition of my car. I was in and out in approx an hour & half. Much faster service for oil change than it was in past. Great experience.
Pat B.
LORAIN
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Spitzer Chevrolet Amherst and we hope to see you again soon! Take care!
Was this review helpful?
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Service Customer
I went in for oil change and tire rotation and they took care of everything,all the associates were very friendly and helpful while I was there!
Ronald K.
ELYRIA
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
Was this review helpful?
Confirmed Service Customer
Asst. Manager Scott was too busy to listen to me about an ongoing problem that no one got back to me on. Moulding replacement and blower door stuck open. Just told me to make another appt.
Heidi S.
SOUTH AMHERST
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 703-6350 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Business Response
We appreciate your positive feedback about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Great, Had to reset the oil century myself after the service.
Gabriel R.
LORAIN
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Spitzer Chevrolet Amherst and we hope to see you again.
Was this review helpful?
Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
the proper tire pressure was not put in. had to stop and take care of rear tires myself. what else do i need to check?
Joyce P.
SHEFFIELD LAKE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 703-6350 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Confirmed Service Customer
Managed to pick up a razor blade in tire and had to take it in to repair. Because of the placement of the razor blade, they could not safely repair so had to purchase new tire. They installed new tire and had me back on the road in good time considering that it was a Monday and they had a lot of repairs to do. Good work.
Joyce C.
WAKEMAN
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
Car was returned muddy on the inside. on the steering wheel, seat, door and console.
Ronald Z.
ELYRIA
Business Response
Hello, we are disappointed to hear that your experience was anything less than great. Please contact us at (440) 703-6350 when you have an opportunity, and we will be more than happy to try and turn your experience around. We hope to hear from you soon. Take care!
Was this review helpful?
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Confirmed Sales Customer
Salesman Jacob very knowledgeable it was a pleasure to deal with. No high-pressure sales. Will highly recommend him to other people
Dennis C.
VERMILION
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Was this review helpful?
Confirmed Service Customer
It seems to take a long time to get a oil change, almost 2 hours.
Melanie C.
AVON LAKE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 703-6350 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Confirmed Sales Customer
Working with Jacob Solanics was one of our best dealer experiences ever. Will definitely be back to work with Jake next year!
David R.
OLMSTED FALLS
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Sales Customer
Gayle is always so helpful and makes your car buying experience easy! The financial team is also very efficient and make the whole process seamless. This was the 6th vehicle our family has purchased or leased from you. We will be back!
Elisabeth S.
AMHERST
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Sales Customer
Very knowledgeable about the product. Just very good CS.
Debra P.
AMHERST
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!