Been lied to multiple times about free oil change, service manager hung up on me then LIED to my husband about it. NEVER EVER WILL I GO BACK TO A SPITZER. Thank you for helping me narrow down my options
For many years I have had my cars serviced at Spitzer. After dropping my car off I have obtained a ride from a Spitzer employee to my place of work - which is in Avon some 20 miles from the dealership. On this past service occasion I was told this "to work" transportation could not be done - the distance was too far. When I complained the service man relented and agreed to transport me to work. I find this change of policy troubling to the point that if this is a problem I will have my car serviced at another dealer.
After car was serviced no one notified me. I sat there for 2 hours. Car was washed and I had to walk back to the service department only to find out my car had dried from the wash. Counter person was on his cell and my key was on the rack my paperwork on counter. I am not a happy customer.
Came in for oil change and tire rotation and everything was fine. Only problem was had to wait a week from the time of my call for a "wait" appointment. The service manager also helped me sync my new phone to the car because I was having difficulty. Much appreciated.