They made the process so simple and easy. They were able to answer any questions or concerns I had. Everyone that I came in contact with was very friendly. They also offered me something to drink and since I was there for a while they even offered me lunch. My daughter bought a car a couple weeks earlier at a different dealership (not a Chevy dealer) and they didn't offer us anything or made us feel as welcome as Spitzers did.
The only issue occurred when I entered the service bay to pick my vehicle up. Your employees were standing in the Bay Area, about 5 gentleman, having a conversation, using vulgar and foul language. I stood at the desk for 2-3 minutes, without acknowledgment, until a lady re-entered the bay from the showroom. She apologized for the language, I believe she heard it as well. Just my 2 cents. Otherwise, I am extremely grateful for the customer service.
Went to get oil changed and told them my steering wheel was shaking above 60 mph, over $600 later! 😡😡😡 Well you have 2 tires out of round we cant get them to balance so you need 2 new tires. We need to turn your rotors, we need to do road force balance not regular balancing that’ll be a cost! We have to put the car on the computer that’ll be $89.95 😡😡😡 😡 I’m sorry if this vehicle was supposed to be a CERTIFIED PRE OWNED VEHICLE!!! Why am I spending OVER $600 after only having it 6 months and all I do is drive down Rt. 58 for 5 minutes to get to work!! I feel like I had SUCKER written all over my face!!!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (440) 703-6350 to discuss your concerns, as your satisfaction is of utmost importance to us.
I was really impressed with how smoothly the process went. I worked with Jim Kubuske and thought he did a great job in helping me find the right vehicle- I would highly recommend future customers to work with him!