384 Reviews Found
Confirmed Service Customer
They are awesome! Gave me a free loaner while my car was being detailed and having the oil changed. Love them!!!!
Lisa S.
LORAIN
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Not upset that they could not plug/patch my tire due to the closeness to the sidewall. I am upset that i spent 45 min waiting for the tire and rim to removed, a labeled photo of the tire, and the carwash i didnt request or have time for. I told the service writer i knew exactly where the hole in the tire was. It would have taken a minute to lean over and look at the tire and determine that it was too close to the sidewall. I just recently waxed the car and normally dont use soap because it washes away the wax. I was on the road and in a bit if a hurry that day and didnt appreciate the wait for such a simple issue.
Vincent M.
AMHERST
Business Response
Hi there, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (877) 310-0749 so we can work towards a resolution. We look forward to hearing from you.
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Confirmed Service Customer
Gayle was GREAT!! Very knowledgeable and spent so much time with us giving us information on the new vehicle. Love the car!!
Lewis D.
ROCKY RIVER
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Spitzer Chevrolet Amherst. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
A waste of time AND money. Dropped my car off at 9:30am to see what was wrong with my security system. Called at 12:30pm and was told tech went home for the day and I'd receive a call later. Got a call back 30min later & was told another tech looked at it & couldn't figure the problem & that they'd need 3 more hours to check my car and it would cost an additional $360. Decided to p/u my car & got charged $100 for NOTHING!!! NEVER AGAIN!!!!
Teroy S.
LORAIN
Business Response
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us at (877) 310-0749 when you can so we can address this situation directly. Thank you and have a great day.
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Confirmed Service Customer
A bit peeved that while in for service, someone placed their coffee on the roof of my car in two spots and on the left rear fender. I would hope management will stress to employees they need to show some respect for customers cars.
James B.
AMHERST
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Confirmed Service Customer
Customer service ladies at the service desk were great. Very polite and knowledgeable.
Walter K.
LORAIN
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Confirmed Service Customer
Went in for a free maintenance check and was happy with the service and had my car washed too!
Mary B.
AMHERST
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Confirmed Service Customer
Everything was completed in a timely manner
Nicole G.
SHEFFIELD LAKE
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Confirmed Service Customer
We have always had a pleasant experience with service and sales!
Robin N.
AMHERST
Business Response
We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Spitzer Chevrolet Amherst and we hope to see you again soon!
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Business Response
Hello, we appreciate your feedback and always strive to deliver excellent customer service. We'd like to learn more about how we can improve and invite you to call us at 440-703-6350 at your convenience. Thank you the 4 star rating, we hope to be of service in the future!
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Confirmed Sales Customer
Friendly and willing to always find you the best deal.
David C.
LAKEWOOD
Business Response
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Always a in good hands when it comes to Spitzer. If there ever is an issue, which we have had in the past, Spitzer makes it right. I recommend Spitzer to most everyone.
Lawrence K.
LORAIN
Business Response
Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
Hi, thank you so much for your high rating. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
You guys were a lot quicker and a lot nicer than the ones at Ganley Chevrolet in Brookpark believe me
Brenda H.
LORAIN
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!