Very professional and worked to get us the best deal. I drove an hour away to purchase my truck because of the great service I was given at Amherst Spitzer. I had a terrible experience at the dealership in my town and was very unsure of continuing my search. Jim (Coach) Kubuske was the friendliest salesperson, as well as, the finance and team leader. I have told all of my friends to see Coach at Amherst Spitzer for a new car.
I came in for a oil change. On checking out I was given the paperwork and paid my bill. After getting home and reviewing the paper I found the report showing my car needed alignment. Called and made another appointment. After arriving found the service department could not get to my car in till later in the day. They did provide a loaner. Was told I would get a report of before and after results for the alignment, only got results for after. This is my second not great experience, one more and I'm out.
I really needed to get in for my sons tire before college yesterday and they took me right in. Called first in my local town but nobody would help except you guys. For now on your my number one place for all my repairs and purchases!!
All the folks working, the morning I took my car in for service, had a smile and a good morning for me. Refreshing to see people who enjoy their jobs. Did a great job and washed my car and I couldn't be happier with Spitzer motor people.
We had our 2008 HHR in for service two months ago at a cost of $2100. It was not a pleasant experience. Yesterday I brought the car in with a gas leak and was told that I needed to replace the fuel pump and the fuel lines for a total of over $1000. I had the car towed off the Spitzer lot to our local mechanic in Oberlin who informed me that the fuel pump and fuel lines had been replaced recently and just needed some maintenance for a cost of $200. So, even with Spitizer's "diagnostic fee" of $110, and the towing ($20 each way with AAA) I still saved over $600. I will not likely bring this car back to the dealership for service. While the office personnel are personable, the diagnostic fee is too expensive especially for a job that didn't need to be done. The service and parts fees are too expensive. And oh yes, my local mechanic guarantees his work for 12 months
I've been a repeat customer for years I've bought now 4 vehicles now, I seen on website about 3-4 months ago the truck I bought was like 22000. No dealership loyalty. Bought my 2018 I feel I over paid. Looking back I feel I should've gotten a better deal.