my 2017 malibu was dripping oil. took it to Spitzer Chevrolet Amherst. Service gave me a loaner car because they didn't know how long they would have my car. turns out it was a defective oil filter. I had my car back in less then an hour. great service.
Brought the vehicle in and the light came on the next day. Maybe the third time will be a charm. Oh ps. I took the truck to conrad's after 4 tries with you and they balanced the tires and the ride has never been better. They didn't blame the push bar on the front of the truck either.
Great customer service, prompt replies to questions and fast follow up. They conduct business without surprises and last minute changes. Steve the GM and Alice were very attentive and detailed and you immediately felt comfortable and trusting. Best dealership so far for buying a new car. Planning to buy an Equinox in a couple of months.
Paul went over the top to help us through a tough situation and got my vehicle fixed the same day when the original thought was 1-3 days pending the parts needed. The only thing I would question is how many loaners does the dealership have? Maybe it was an overly busy Monday at the shop but I scheduled my appt the Thursday prior and would have been in a major bind had my vehicle not been fixed the same day, in which case it would've been necessary for me to get the loaner - which they didn't have. But overall a great visit and Paul was exceptional keeping me updated throughout the day
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Spitzer Chevrolet Amherst (440) 703-6350
Everyone worked with me. I had gotten tire estimates from BJ wholesale and parts I believe his name was Jeff asked me to fax to him and he met their prices actually I think Spitzer's end up beating the price! When I called Wendy was always so kind and cheerful. Diane was the best! She worked with me. Had car done in time allowed and the experience was very good.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Spitzer Chevrolet Amherst! If you have any further questions, please give us a call. We're always happy to help!