In the last year of my lease, I started looking toward my next vehicle and had in mind a 2018 Chevy Cruze in red hot with the RS package, so when I started getting contacted about being eligible for lease deals, I inquired about the possibility of finding that particular car, which I did not see listed in the new car inventory online. I was told that they would work very hard to find it, and that I could make an appointment to test drive the same car, in the color black, which I did. I liked the car a lot, and was told that they had found it in red hot and I was given a quote for what the monthly payments would be. It was more than I was willing to spend, so they came back with a better deal, but still more than I was willing to spend. Then, she told me she could get the same car in the sportier, redline edition for that price. After looking at pictures, and a different car on the lot with the redline edition, I accepted the deal. The car had to be driven from a distance and wouldn't be at the dealership until the next day. The next day, the sales person I had been dealing with sent me a text message telling me to ask for another person because she had to leave early due to a personal issue. The person I was referred to didn't seem to know much about what needed to take place with the delivery of the vehicle beyond handing me the keys and car manual. I still needed to have my license plates transferred and make my first month's payment, so he scrambled to get that taken care of. When he was putting my license plates on the vehicle, he discovered that the front license plate bracket had never been installed. After checking with someone, he said the original sales person I had been dealing with would contact me about getting the bracket installed. When I got in the vehicle, I immediately noticed that it did not have a lot of the features that the vehicle I test drove had. A couple days later, I tried to call the original sales person to express my displeasure at the bait and switch tactic that she had used, but we weren't able to connect by phone, so I emailed her. I was given an apology and offered a couple free extra oil changes or a couple free tanks of gas. Only then was I told that when they locate vehicles, the features may be different than the vehicle that you test drive. I find it very disappointing that I was given the impression that the vehicle would have everything I had seen with the car I test drove. The car I received has less features than the 3 year old car that I turned in, with a higher price tag. As a car buyer, it is hard to feel like you're getting a fair deal and dealing with an honest sales people. I had a great experience with Spitzer Chevrolet Amherst in 2015, which brought me back when I was ready to find a new car. It's extremely dissatisfying to feel like you've been tricked and offered gifts at little to no cost to the dealership to make up for it. I just wanted to get the vehicle I thought I was paying for.
I've been very impressed with Spitzer, and I have learned over the past few years of coming to the Spitzer service department that I can always trust their recommendations of what service I need. They always give me an honest evaluation of my needs.