Thanks, Brian for sharing your experience at Spitzer Chevrolet Amherst. Our staff strive to make every customer feel comfortable so we're happy to hear both departments helped make your visit so positive.Thank you for allowing Spitzer to serve you!
Things have changed since my last service visit. Most of the faces in the service department have changed, and the customer service levels have changed, too. I used to feel like my business mattered, and didn't feel that way on this visit. In the past, I've chosen Spitzer Chevy for my service needs, because I was always treated well, and it's close to my home. I'm reconsidering where to go for my next service visit. Additionally, my wipers needed replacement. Despite the fact that my car is only 6 months old, and has just 10,251 miles, I was told that GM would not replace my wipers under warranty. On my 2 previous new Chevrolets, GM would replace the wipers within 1 year or 12,000 miles. The fact that this has changed seems like a cheap move. Especially to a longtime, loyal Chevrolet owner. Overall, I was somewhat disappointed with my last visit.
Here at Spitzer Chevrolet Amherst, we strive for excellence, and are disappointed to hear that you received anything less. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (440) 290-4872.
April was so helpful. She went above and beyond to make my experience easy. As a matter of fact she did more then I felt she needed to. She was wonderful from beginning to end and just by that experience alone I will recommend the dealership.
My first experience dealing with the service department was most pleasant with April so friendly,knowledgeable and explaining all to me thoroughly. Efficient service and was done more quickly than I expected.
My wife had purchased her car at Spitzer, four years ago. With it, she bought into the "oil change program", of which she's religiously used. I've been needing a new car for some time now, and since I'm a Chevy guy, why not go where you've been successful. So, we drove over, last Saturday. Our salesman was no longer there, so we paired up with Tom Schuman, who took care of us. We started out looking at new cars (Malibu, Cruze, Equinox), and then reviewed some of the previously-owned, certified Malibus. We ended up looking most seriously at an Equinox, which we drove and returned to the office to "close the deal". While doing the paperwork, the Car Facts sheet identified that this particular vehicle was in a minor accident, and closer inspection revealed the repair work, with a few dings and paint runs. Being concerned about rust, we returned to the lot, where we found another Equinox - a year newer, less mileage, without all of the "bells and whistles" of the previous unit. So, that's the one we ended up with. And so far, I'm happy with my choice. Tom was very cool through the whole process. There wasn't any pressure of having to make a purchase, right now, or the deal goes away. And when the damage to the first vehicle was found, Tom didn't even emote over the possibility of a lost sale. He just took it in stride, and stated, "if you're not happy, we're not happy." In addition to the certified pre-owned vehicle, we opted for the Spitzer Care (paint treatment, interior treatment, and service package for oil changes, etc.). We feel good about our purchase, and look forward to a great relationship with Spitzer Automotive and wonderful service from our "new to us" vehicle.
Thank you for taking the time to share your experience at Spitzer Chevrolet Amherst and congratulations on your new Equinox. We understand that every customer situation is unique and our staff strive to provide a hassle-free process for everyone. It's great to hear our team helped make your visit so positive and we are truly grateful to have had the opportunity to serve you!
Comfortable buying experience - and I hate buying cars because I always wonder if I paid too much. Joe Persico was great to work with - he knew everything about each truck I was considering and was very helpful in determining options. Never seemed to “push” anything. My only concern was what I felt was a low trade-in amount on my vehicle, based only on prices I saw on the same vehicle with similar mileage. Of course, the trade allowance had nothing to do with Joe Persico. I have purchased or leased at least 15 vehicles from Spitzer ( Fords, Chevys, and VWs ) so I am as comfortable as I can be buying from Spitzer. I guess I will ALWAYS wonder if I paid too much, though. I will send my daughter, who is considering a Malibu hybrid or a Bolt, to Joe for his help with her first new car purchase. I know he will give her a comfortable buying experience, too.
Thank you Jeffrey for the positive feedback! We know the importance of finding a dependable product at a fair price and we strive to deliver both in a comfortable, hassle-free atmosphere. We're grateful to have an opportunity to prove that buying a car can be easy and even enjoyable and truly appreciate your business. Thanks for choosing Spitzer Chevrolet Amherst.